ISO 9001 LA, ISO 27001 LA , ISO 20000 LA, ISO 22301 LA ,CISP,CPISI, CLIP, ITIL v3, IQA AS9100 Rev D and SQA
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ITIL provides guidance on what should be done in order to offer users adequate IT Services to support their business processes. ITIL qualifications are available for individuals but until recently there was no way for an IT organization to prove that it is working along the ITIL recommendations.
The ISO/IEC 20000:2011 standard (abbreviated to ISO 20000 in this wiki) was conceived to fill this gap. Initiated by the two organizations itSMF and BSI (British Standards Institution), it is modelled upon the principles of ITIL and allows IT organizations to have their IT Service Management certified.
SO 20000 certification implies an IT service organisation is conscious about their customers, committed to service quality, and have implemented number of internal controls that ensures fulfilment of IT Service Level Agreement, and IT availability risks.
Our consulting approaches are simple, easy to comprehend processes - which enables the organisation to achieve what we have learned over the years.
We have implemented ISO 20000 for large IT user organisations that involved Banking, Government organisation, Telecom Operator, Cloud Service Provider, and Access Control Solution Provider.
What makes us unique is our involvement in ensuring IT fulfils business objectives, thereby ensuring IT is achieving service excellence. Some of the other unique features are our IT service catalogue, our IT SLA between business and IT, our comprehensive documentation, 3-Dimension tracking, our performance reports, our insistence on knowledge transfer, and our zero defect ISO 20000 certification - all of these contribute to how we ensure you get better return of your investment.
Our experienced consultants will examine the IT services within your service provider organisation, helping you to better understand the current state of your provision in as much granular detail as necessary and identify the problems that you need to address through the management process. We will then supply you with a detailed report of our findings, which will contain practical steps that you can take to improve your IT services.
We bring our world wide experience in implementing IT service management system (SMS) in line with ISO 20000 requirements.
This represents the Service level agreement (SLA)) between business and IT.
The next phase of ISO 20000 consulting involves defining scope, risk assessment, and gap analysis resulting in determining the scope of risks and implementation.
We provide comprehensive, yet easy to read documentation that will enable teams to comply. Each document is followed with templates and communication to perform the task, with ease.
In this phase we track your documentation, your risks, and your accountability.
We verify whether your ITSM transactions are in line with documented procedure and rate them on a scale of 0-100% thereby assuring management that the degree of compliance is achieved.
This is done to ensure completeness of compliance requirements and to verify if there are pending loopholes in the management system.
This has two stages Stage 1 – Documentation, and Stage 2 – Implementation verification.